Refund & Return Policy

Please read our Returns / Refunds policy carefully.

Refunds for Misrepresented Items

We take pride in accurately representing our products; however, if an item is unacceptably misrepresented in the product listing (e.g., incorrect model numbers, wrong papers), we offer several options for a prompt and hassle free resolution:

1. Full Refund: You will receive a refund for the full price of the item.
2. Exchange: The watch will be exchanged for the correct item.
3. Store Credit: You will receive credit towards another item of your choice.
4. Partial Refund: A partial refund will be issued based on the nature of the misrepresentation.

Deposit Policy

All deposits made through wire transfers or Zelle are non-refundable and non-transferable. Therefore, please ensure your commitment to a purchase before leaving a deposit.

Return Window

• Timepieces: You have 3 days from the date of delivery to request a return.
• Accessories: You have 14 days from the date of delivery to request a return.

Restocking Fee

All returns for items you no longer desire are subject to a 10% restocking fee. Please ensure your decision to purchase before completing your order.

Return Procedure

All approved returns must adhere to the following conditions:

• Items must be returned in their original condition, packaging, with all accessories included.
• All returns will be inspected prior to issuing a refund.

Deposit Policy Clarification

Deposits made towards specific watches are solely applicable to the reserved item. Once a deposit is placed and the watch is reserved for you, it cannot be returned for a refund or transferred to another watch.

Custom Orders

For ‘special order’ timepieces that require ordering or customizations, your deposit is non-refundable and non-transferable once the process has commenced. This includes ordering parts and configuring the watch according to your specifications.

 

Should you have any questions or require further assistance, please do not hesitate to contact us.